All large items will be shipped UPS ground unless otherwise stated. Tracking numbers will be provided to you if possible. Keepsake necklaces and small items will be shipped via USPS. Some items can take anywhere from 14 business days to 8 weeks to reach you depending on the item, manufacturer shipments to us and if it's during a holiday season (November through January).
If, for some reason, your shipment will be delayed, we will email you (to the email address you have provided us with) with an estimated arrival time if possible. We are not responsible for lost email. All items are offered with free shipping which means we pick up the shipping tab for you.
Shipments to Canada are an additional charge. We will check with both of our delivery carriers (UPS and the USPS) to see which carrier can provide the most reasonable, fast service for you. Please email us first if you are wanting your order to be shipped to Canada. Sometimes, it's easier and cheaper if you know of someone in the US that can receive your shipment for you to save you on additional shipping charges. If you have additional questions about shipping, please feel free to email us.
Drop shipments are sometimes necessary due to manufacturers shipping policies but not all items are drop shipped. If an item needs to be drop shipped from the manufacturer, you will be notified of such change.
Due to the very personal nature of all cremation items, there is a 30 day return policy on all cremation items for defective or damaged items only. We can not accept returns if you change your mind for any reason (ie: size, color, etc.) about your purchase. You must contact us stating the nature for the return to obtain a Return Merchandise Authorization (RMA) number first before returning any cremation item. If an item is returned without obtaining an RMA number first, there will be no refund. All products returned MUST: be 100 percent complete, contain ALL original boxes, packing materials, contents of the original shipment (funnel, glue, etc), have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. You are responsible for shipping charges on returned items. Greyhound Affair strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection. If you paid via Paypal, your refund for a damaged or defective item will be made through Paypal. If you paid via personal check/money order, your refund for a damaged or defective item will be sent as a check/money order through regular postal mail. Refunds can take up to 30 days for processing and completion.
Items that have been used, worn or have held cremains, fur, etc. can not be returned.
Our customers are very important to us. If you must return a product to us, please follow the appropriate instructions for returns below. Thank you.
All of our Caddis dog beds come with a 30 day return policy if the product(s) you ordered are defective. If the products are defective, simply contact us within 30 days from the date of delivery to Greyhound Affair. All items MUST be returned with all parts and not used in any way, shape or form. If it is missing a part or parts, please email us first about the missing part or parts. If the product is defective, is received within 30 days by Greyhound Affair and has not been used, we will issue you a total replacement (less shipping charges), refund by check or credit within 30 days less a 20% re-stocking fee. Refunds (less shipping charges) will be at our sole discretion once we receive the product(s) with a description of the problem. All returned merchandise must be in original unaltered condition with all manufactured accessories. All warranty cards must be left blank. Original merchandise box must not be defaced or altered in any way. Please include a short description for return and adequately mark where the defect is located. Do not mark permanently please. Purchaser is responsible for shipping to Greyhound Affair. You must choose a shipping carrier utilizing a package tracking method for proof of delivery (such as UPS). We are not responsible for lost returns if you do not utilize a delivery tracking system. Greyhound Affair will refuse any returns sent C.O.D. Please note that if the requirements above are not followed correctly, then we reserve the right to refuse any exchange or refund. If a product has been used or shows it has been used, you will not receive an exchange, credit or refund. Damage done to dog beds by pets are not returnable nor are they entitled to an exchange, credit or refund of any kind. Contact us via email first before returning any merchandise.
Other merchandise featured on our website have various return policies as long as the merchandise is defective or damaged in shipping. We reserve the right to refuse any issuance of refund or replacement if the merchandise was used or shows that it has been used. Replacements or refunds will be at our sole discretion once we receive the product(s) with a description of the problem. Purchaser is responsible for shipping to Greyhound Affair. You must choose a shipping carrier utilizing a package tracking method for proof of delivery (such as UPS). We are not responsible for lost returns if you do not utilize a delivery tracking system. Greyhound Affair will refuse any returns sent C.O.D. Contact us via email first before returning any merchandise.
Greyhound Affair reserves the right to update our pricing and to correct typographical errors at anytime. Greyhound Affair will do its best to prevent errors on our website. Currently, we do not accept manufacturer's coupons.
If I have questions, who do I contact?
ORDERING: ORDER@GREYHOUNDAFFAIR.COM
SHIP TO CANADA: SHIPCANADA@GREYHOUNDAFFAIR.COM
SHIPPING INQUIRIES: SHIPQUESTIONS@GREYHOUNDAFFAIR.COM
RETURNS: RETURNS@GREYHOUNDAFFAIR.COM
DOG BED QUESTIONS: DOGBEDS@GREYHOUNDAFFAIR.COM
PERSONALIZATION: PERSONALIZATION@GREYHOUNDAFFAIR.COM
WEBSITE QUESTIONS: WEBMASTER@GREYHOUNDAFFAIR.COM
ALL OTHER INQUIRIES: ADMIN@GREYHOUNDAFFAIR.COM
MAILING ADDRESS:
GREYHOUND AFFAIR
ATTN: T SKINNER GENERAL MANAGER
9808 NW 72ND TER
WEATHERBY LAKE, MISSOURI
64152-1816
Monday through Friday from 10am to 4pm Central Standard Time
ORDER PROCESSING/SHIPPING: MONDAY - FRIDAY 10AM TO 4PM CST
CLOSED SATURDAY, SUNDAY AND MAJOR HOLIDAYS
Orders received after Friday 4PM & before Monday 10AM will be processed on Monday after 10AM. If a major holiday is during the week, orders will be processed after 10am the next business day.